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I came across this awesome infographic on LinkedIn today - thought I should share.

Highlights:

1. Keywords in Your Profile
   This is important for any online profile. Your brand, keywords, and name on any social media or website adds to your SEO. Be sure to be consistent with...

Having clear expectations will make more sense of your social business efforts.

When we think Social Media for our business. Many people mainly look to turn sales, understandable. Chances are you have a staff member adding social to their list of responsibilities, taking them away from other...

Read an article written by Margaret Hernandez, Consider Your Social Influence. NAWBOLA.org BLOG Post

Margaret talks about the Top 5 Considerations for your business and social media

1. Do I have a social presence?
2. Am I an ‘influencer’ in my market?
3. Am I reaching my target audience?
4. Am...

1. "Customer Service Excellence goes beyond a single transaction."

Customer Service Excellence is a business culture
and the product of a well thought out
Customer Relationship Strategy." -Margaret M. Hernandez

2. "The goal as a company is to have customer service that is not just the best but...